Our staff has been removing virus & spyware infections for years and have spent extensive resources learning about the wide variety of threats that are multiplying everyday. There are a lot of tricks of the trade that novice technicians or weekend techs are not aware of leaving long term damage and vulnerabilities behind. This can either allow the infection to reinfect the machine or new threats to have an easy opening to get in. Most of those places also do not warranty their work and that’s because it was not done properly. >
We have designed a routine of steps that works for every infection, it makes more for for us but it ensures that the job was done properly and is one of the many reasons we warranty our work. Even if you come in with an entirely different infection within the warranty period we will warranty it but we will check over your security to see how it happened and provide a solution to prevent it from happening again.
Before we start we backup the entire hard drive, this is done to protect your data. In the event there was any kind of data loss or deletion we can restore it. Our process starts seeing of the computer boots into windows or safe mode and looking for obvious signs of a threat or infection, if its confirmed we will look up the most up to date removal instructions from well known sources. The next step is to scan for rootkits, these are threats that undermine the operating system often at the MBR (master boot record) and other times infecting necessary system files. Some utilities are unable to remove infections but we have well researched and use the appropriate tools. Depending on the infection the next step can vary from restoring to a previous recovery point if available to deleting temp files and other folders that are often used as virus and spyware hiding spots. Once multiple scans have been completed and threats resolved we would check the integrity of system files while repairing any damaged ones. Then move